CAN I RETURN AN ITEM?
We follow the Distance Contracts Act and thus you have the right to return ordered goods without stating any reason.
Please note that this only applies to purchases via the web shop, www.dacilia.se and NOT to, for example, company orders that are made by direct contact with us at DACILIA.
You always have the right to cancel your purchase free of charge if the item is out of stock or in the event of delays.
The right of withdrawal does not apply if the product’s packaging has been opened in any way or if it has been used.
We follow the Distance Contracts Act and thus you have the right to return ordered goods without stating any reason.
Please note that this only applies to purchases via the web shop, www.dacilia.se and NOT to, for example, company orders that are made by direct contact with us at DACILIA.
You always have the right to cancel your purchase free of charge if the item is out of stock or in the event of delays.
The right of withdrawal does not apply if the product’s packaging has been opened in any way or if it has been used.
WHAT SHOULD I DO IN CASE THE GOODS ARE DAMAGED?
We ask you to check that the shipment is intact and that the goods are undamaged.
Should the shipment be damaged, we ask you to check on site that everything is included in the package.
Always save packaging and bottle / can / bag and document the damage (photograph).
We need this for a complaint to the carrier.
All food products must be returned in unopened packaging.
Returns are sent to:
Elogistik Marknadsservice AB/Dacilia
Fabriksgatan 3
533 33 Götene
REFUND
If you exercise your right of withdrawal, we will refund what you have paid for the item as soon as possible or at the latest within 30 days from the day we received the item. You must pay the return costs yourself when you return the item.
HOW MANY DAYS DOES IT TAKE FOR MY ORDER TO ARRIVE?
Normally we send your goods within 1-3 working days from the order
In connection with your order leaving our warehouse, you will receive a delivery confirmation email.
Contact us if you have not received this email within 3 working days after placing an order.
HOW MUCH DO I PAY FOR SHIPPING?
We offer free shipping for all orders over 500 SEK within Sweden and free shipping for all orders over 800 SEK in Germany, Denmark, Finland, Netherlands.
Please see more information.
DO YOU OFFER VOLUME DISCOUNT?
We offer volume discount to retailer and restaurants. If you are interested to buy or sell our products contact us via our email address: info@dacilia.se